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Hi,
I’m Jacob.

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My experience

Papa Johns Call Center Optimization

(Senior Design Project)

  • Designed and developed machine-learning monitoring systems to detect customer sentiment trends from call center interactions, social media, and website data
  • Utilized Python for web scraping, data cleaning, feature engineering, and modeling
  • Constructed comprehensive documentation and technical guides
  • Conducted weekly meetings and maintained direct communication with the Papa Johns team to align project objectives and report progress

Silver Fern

(Software Engineer Intern)

  • Contributed to the development of “FULFILL”, a software solution for wholesale and retail greenhouse businesses
  • Evolved from learner to active developer; coded customer data analysis applications and managed database operations
  • Utilized C#, Blazor, Docker, MongoDB, and GraphQL in software development
  • Practiced Agile methodologies, domain-driven design, event sourcing, and test-driven development

Awesome Inc

(Coding Club Coach)

  • Led full classrooms of students in developing in Python and building strong programming foundations
  • Launched remote learning and facilitated multiple weekly sessions of interactive coding
  • Monitored student progress and engagement, ensuring a supportive and effective educational experience

Dribbly Sports Stat Tracking Bot

(Discord Bot)

  • Developed a Discord bot using Python to provide live sports stats for tracking functionalities
  • Integrated APIs for real-time data retrieval and used Discord API for bot commands allowing users to track player stats

TSKR Task Management App

(iOS Mobile App)

  • Engineered a task management app with SwiftUI, enabling personal productivity and social interaction through task sharing
  • Managed the entire app lifecycle from development to publication in the Apple App Store, navigating the App Store’s review process, and adhering to all guidelines for successful app approval and release
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